These Terms of Service (“Terms”) govern your access to and use of the website at uppervision.ai and the related services, applications, and integrations (collectively, the “Services”) operated by UpperVision (“UpperVision,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Description of Services
UpperVision is an AI automation agency. We provide consulting, implementation, and managed services that integrate AI workflows, lead-capture automations, scheduling, conversational agents, and third-party platform integrations (including Meta’s Facebook and Instagram platforms) on behalf of our clients. Specific deliverables, scope, fees, and timelines for any engagement are documented in a separate written agreement or order form.
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent. If you accept these Terms on behalf of an organization, you represent that you have the authority to bind that organization.
3. Accounts and Authorizations
Some Services require you to authorize UpperVision to access third-party accounts you control (for example, Facebook Pages, Instagram Business accounts, Google Business Profiles, email providers, or CRM systems). When you grant such authorization:
- You confirm that you are the rightful owner or administrator of those accounts.
- You authorize us to perform only the actions described in our agreement with you and within the scope of the permissions granted.
- You may revoke authorization at any time through the relevant platform’s settings or by contacting us.
- You agree that revocation may suspend or terminate the affected Services.
4. Acceptable Use
You agree not to, and not to permit any third party to:
- Use the Services to violate any law, regulation, or third-party right.
- Use the Services to send unsolicited communications, spam, or harassing content.
- Attempt to gain unauthorized access to the Services or related infrastructure.
- Reverse engineer, decompile, or extract source code from any UpperVision software, except where permitted by applicable law.
- Use the Services to misrepresent identity, impersonate any person or entity, or engage in fraudulent activity.
- Use the Services in any manner that violates the terms of any third-party platform we integrate with, including but not limited to Meta’s Platform Terms, Developer Policies, and Community Standards.
5. Third-Party Platforms
The Services may interoperate with third-party platforms (Meta, Google, OpenAI, Zapier, and others). Your use of those platforms is governed by their own terms and policies. UpperVision is not responsible for the availability, performance, or actions of third-party platforms, and we make no warranty regarding their continued operation or compatibility with our Services.
5A. Third-Party Integrations and Google Services
This Section applies in addition to Section 5 and governs the third-party integrations you authorize, including Google services. It does not limit or replace any other term of these Terms.
a. Google APIs terms. If you authorize UpperVision to connect one or more Google Business Profiles, you agree to the Google APIs Terms of Service and the Google API Services User Data Policy, each of which applies to your use of the Google-connected features of the Services. UpperVision’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Where those Google terms conflict with these Terms in respect of Google user data, the Google terms control.
b. Authorized manager role. When you grant UpperVision the https://www.googleapis.com/auth/business.manage scope, you appoint UpperVision to act as an authorized manager on your behalf, solely to access, monitor, and respond to data on the Google Business Profiles you have connected. This includes reading location details, profile metadata, and customer reviews, and drafting or publishing replies to reviews from your business profile in line with the configuration and instructions you provide. You confirm that you are the owner or an authorized administrator of each connected profile and that you have the authority to appoint UpperVision in this role. UpperVision will not take actions outside the scope you authorize, and you remain responsible for the content you instruct or configure us to publish.
c. Revoking access. You may withdraw this authorization at any time, with no obligation to give a reason, by any of the following:
- Disconnecting the Google integration in your UpperVision account settings.
- Revoking UpperVision’s access directly at https://myaccount.google.com/permissions (Google Account → Security → Your connections to third-party apps & services).
- Emailing contact@uppervision.ai with a request to disconnect, or submitting our Data Deletion Request form to also delete stored data.
Revocation takes effect immediately and stops all further access to your Google Business Profile data. Revoking access will suspend or terminate the Google-connected features of the Services, and retained Google user data is handled as described in our Privacy Policy.
d. Meta integrations unaffected. Nothing in this Section changes the terms applicable to Facebook, Instagram, or other Meta integrations, which continue to be governed by Sections 3, 4, and 5 and by Meta’s own Platform Terms and Developer Policies.
6. Intellectual Property
All content, software, designs, methodologies, and materials provided by UpperVision (excluding client-supplied content) are the property of UpperVision or its licensors and are protected by applicable intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services solely as permitted by these Terms and any applicable engagement agreement.
You retain ownership of any content, data, or materials you provide to us. You grant UpperVision a limited license to use such materials only as necessary to deliver the Services you have requested.
7. Fees and Payment
Fees, billing terms, and refund policies are governed by the engagement agreement, order form, or statement of work signed between you and UpperVision. Unless explicitly stated otherwise, fees are non-refundable and due according to the schedule set forth in that agreement.
8. Confidentiality
Each party agrees to protect the other’s confidential information using reasonable care and to use it only for the purposes contemplated by the engagement. This obligation survives termination of these Terms.
9. Privacy
Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. Requests for data deletion can be made through our Data Deletion Request page.
10. Disclaimers
The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. UpperVision does not warrant that the Services will be error-free, secure, or that any specific business outcome will result from their use.
11. Limitation of Liability
To the maximum extent permitted by applicable law, UpperVision and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or relating to your use of the Services. Our total aggregate liability for any claim arising under these Terms shall not exceed the fees paid by you to UpperVision in the twelve (12) months preceding the event giving rise to the claim.
12. Indemnification
You agree to defend, indemnify, and hold harmless UpperVision and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Services, your violation of any law, or your infringement of any third-party right.
13. Suspension and Termination
We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, applicable law, or the policies of any third-party platform we integrate with. Sections that by their nature should survive termination (including Sections 6, 8, 10, 11, 12, and 16) will survive.
14. Modifications to the Services
We may modify, suspend, or discontinue any portion of the Services at any time. Where the change materially affects an active engagement, we will provide reasonable advance notice through the email address associated with your account.
15. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated through the website or directly when appropriate. The “Effective date” at the top of this page indicates when the Terms were last revised. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
16. Governing Law and Disputes
These Terms shall be governed by the laws of the jurisdiction in which UpperVision is registered, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation, and if unresolved, through binding arbitration or the competent courts of that jurisdiction, at our reasonable discretion.
17. Entire Agreement
These Terms, together with the Privacy Policy and any signed engagement agreement, constitute the entire agreement between you and UpperVision regarding the Services and supersede all prior communications and proposals on the same subject matter.
18. Contact
Questions about these Terms? Contact us at:
Email: contact@uppervision.ai
Website: https://uppervision.ai